When resetting your password, you will be sent a 6 digit code to verify your email. If you are not receiving this 6 digit code, please check the below.
FIRST check the email address you are using is the email address associated to your account. If you are trying a different email address, then this will not work and no code will be received.
SECOND, once you are sure you are using the correct email address, check email inbox. the 6 digit code will arrive from no-reply@wru.wales and look like the below:
THIRD, if you cannot see that email in your inbox, please check your junk, spam, or promotional folders to see if the email is in there.
FOURTH if you have checked all your folders, then search for the sender no-reply@wru.wales in your emails search bar:
FIFTH, check your email provider is not blocking emails coming from the WRU. Depending on who your email provider is (Gmail, AOL, Yahoo, Hotmail) the best way to check how to do this is to 'google' 'how to check blocked emails in GMAIL'.
If you have checked all 5 steps and still cannot locate the 6 digit code in your inbox, then it is highly likely the email address you are using is not the email address associated to your MYWRU account.
If you have checked all 5 steps and still cannot locate the 6 digit code in your inbox, then it is highly likely the email address you are using is not the email address associated to your MYWRU account.